Available on: E-Learning & As part of our Mandatory Courses

This comprehensive Complaints Handling course provides healthcare professionals with essential skills to effectively manage, investigate and resolve patient complaints. Participants learn systematic approaches to complaint receipt, documentation, investigation and response, whilst developing empathetic communication techniques for difficult conversations. The training covers regulatory requirements, root cause analysis, service improvement strategies, and preventative measures. Professionals will gain confidence in transforming negative feedback into positive organisational change and enhancing patient satisfaction through effective resolution processes.

• Reduces workplace stress through improved conflict management techniques
• Enhances team cohesion and productivity by resolving interpersonal issues
• Develops confidence in managing challenging interactions professionally
• Creates safer environments for staff and patients through effective de-escalation
  

• Essential for meeting safe care and treatment standards
• Supports compliance with CQC's well-led domain requirements
• Demonstrates commitment to staff wellbeing and safety
  

• Aligns with NICE workplace health management recommendations
• Supports implementation of positive workplace culture strategies
• Promotes staff retention through improved working relationships
  

• CPD Standards Office accredited course exceeding regulatory standards
• Certificate verification available via our website
• Certification complies with all relevant healthcare standards
• Provides documented evidence of professional development